Privacy Policy

Last Updated: 25 October 2025

At RACE Apparel & Teamwear ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, https://www.raceapparelteamwear.co.uk (the "Site"), or engage with our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site or services, you consent to the practices described in this Privacy Policy. If you have any questions, please contact us at customerservice@raceapparelteamwear.co.uk..

1. Who We Are

RACE Apparel & Teamwear is a UK-based online retailer of custom clothing. We are the data controller responsible for your personal data.

Contact Details:

  • Email: customerservice@raceapparelteamwear.co.uk

  • Address: 69 The Coppins, Ampthill, Bedfordshire, MK45 2SW

  • Phone: 07359 490410

Our Data Protection Officer can be reached at customerservice@raceapparelteamwear.co.uk.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide

  • Identity and Contact Data: Name, email address, postal address, phone number, and account login details when you register, place an order, or contact us.

  • Order Information: Details about your custom clothing orders, including measurements, design preferences, and payment information.

  • Communications: Information you provide when you contact us via email, phone, or through our Site (e.g., customer support inquiries or feedback).

  • User-Submitted Content: Designs, images, or text you upload for custom clothing.

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device information, operating system, and browsing activity (e.g., pages visited, time spent on the Site) collected via cookies and similar technologies.

  • Usage Data: Information about how you interact with the Site, such as clicks, searches, and navigation patterns.

2.3 Information from Third Parties

  • Payment Data: Payment details processed securely by third-party payment providers (we do not store full payment card details).

  • Analytics Data: Aggregated data from third-party analytics providers (e.g., Google Analytics) to understand Site usage.

We do not collect special categories of personal data (e.g., health, religion, or political opinions) unless explicitly provided by you for custom orders (e.g., clothing for specific cultural or religious purposes).

3. How We Use Your Personal Data

We process your personal data under the following lawful bases as required by the UK GDPR:

PurposeData UsedLawful BasisProcess and fulfil your ordersIdentity, contact, order, and payment dataPerformance of a contractManage your accountIdentity, contact, and account dataPerformance of a contract, legitimate interests (account management)Provide customer supportIdentity, contact, and communications dataPerformance of a contract, legitimate interests (customer service)Improve our Site and servicesTechnical and usage dataLegitimate interests (enhancing user experience)Send marketing communications (if you opt in)Identity and contact dataConsentPrevent fraud and ensure Site securityIdentity, technical, and payment dataLegitimate interests (security and fraud prevention)Comply with legal obligationsIdentity, contact, and order dataLegal obligation

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another compatible purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse Site usage, and deliver personalised content. Cookies may include:

  • Essential Cookies: Necessary for the Site to function (e.g., maintaining your session).

  • Analytics Cookies: To understand how users interact with the Site.

  • Marketing Cookies: To deliver tailored advertisements (only with your consent).

You can manage your cookie preferences through our cookie consent tool or your browser settings.

5. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third parties who assist with order fulfilment (e.g., manufacturers, shipping companies), payment processing, website hosting, analytics, or customer support. These providers are contractually obligated to protect your data and only process it on our instructions.

  • Legal Authorities: When required by law or to protect our rights, property, or safety (e.g., fraud prevention or compliance with court orders).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

6. International Data Transfers

If you are located in the UK, most of your data is processed within the UK. However, some of our service providers (e.g., cloud hosting or analytics providers) may be based outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • Transfers to countries with an adequacy decision by the UK government.

  • Use of Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include encryption, secure servers, and restricted access to personal data. However, no online platform can guarantee absolute security, and you share data at your own risk.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law:

  • Order Data: Retained for 6 Years to comply with tax and accounting obligations.

  • Account Data: Retained until you request deletion or your account becomes inactive for 2 Years..

  • Marketing Data: Retained until you withdraw consent or opt out.

When data is no longer needed, we securely delete or anonymise it.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Request that we restrict processing of your data in certain circumstances.

  • Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

  • Object: Object to processing based on legitimate interests or for direct marketing.

  • Withdraw Consent: Withdraw consent at any time where we rely on it (e.g., for marketing).

To exercise these rights, contact us at customerservice@raceapparelteamwear.co.uk. We will respond within one month, though this may be extended for complex requests. In some cases, we may not be able to comply (e.g., where we have a legal obligation to retain data).

10. Marketing Communications

If you opt in to receive marketing communications, we may send you emails or other messages about our products, promotions, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us at customerservice@raceapparelteamwear.co.uk. Opting out of marketing will not affect transactional communications (e.g., order confirmations).

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before sharing personal data.

12. Children’s Privacy

Our Site and services are not intended for individuals under 16 years old. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Complaints

If you have concerns about how we handle your personal data, please contact us at customerservice@raceapparelteamwear.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

  • Website: www.ico.org.uk

  • Phone: 0303 123 1113

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on the Site with the "Last Updated" date. Please review this policy periodically.

15. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

  • Email: customerservice@raceapparelteamwear.co.uk

  • Address: 69 The Coppins, Ampthill, Bedfordshire, MK45 2SW

  • Phone: 07359 490410